Terms of service
Last updated: September 2026
Welcome to Dormi. By accessing or purchasing from our website, you agree to the following Terms & Conditions.
1. About Dormi
Dormi is a Lebanon-based online store offering weighted sleep masks and related products.
All orders placed through our website are subject to product availability and confirmation.
2. Products
We make every effort to ensure that product descriptions, photographs, colors, and other information displayed on our website are accurate. However, slight differences may occur due to screen settings, lighting, or manufacturing variations.
Our weighted sleep mask is designed as a comfort and relaxation product. It is not intended to diagnose, treat, cure, or prevent any medical condition.
3. Orders
When you place an order, you agree to provide accurate and complete information, including your name, phone number, and delivery address.
We reserve the right to contact you to confirm your order before shipment.
An order may be cancelled if the requested product is unavailable or if the information provided is incomplete or inaccurate.
4. Prices and Payment
All prices displayed on the website are in the currency stated at checkout.
Currently, Dormi accepts Cash on Delivery for orders within Lebanon.
Payment is due when your order is delivered.
5. Shipping
Dormi currently ships within Lebanon only.
Our estimated delivery time is 4–5 working days. Delivery times may occasionally vary because of circumstances outside our control.
Customers are responsible for providing a correct and complete delivery address and phone number.
6. Returns and Refunds
We accept eligible returns within 2–3 days of receiving your order.
To request a return, please contact us at:
Emmanuelmaalouly@gmail.com
The product should be returned in its original condition and packaging.
If the return is approved, Dormi will arrange the applicable refund.
Products that have been damaged, heavily used, or altered after delivery may not qualify for a return.
7. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue.
If the issue is confirmed, Dormi will provide an appropriate solution, which may include a replacement or refund.
8. Website Use
You agree not to misuse the Dormi website, attempt to interfere with its operation, or use the website for unlawful purposes.
All website content, including Dormi branding, logos, images, text, graphics, and designs, belongs to Dormi or is used with permission and may not be copied or reproduced without authorization.
9. Changes to These Terms
Dormi may update these Terms & Conditions from time to time. Any changes will be posted on this page.
10. Contact
For questions regarding these Terms & Conditions, orders, returns, or other customer-service matters, contact:
Email: Emmanuelmaalouly@gmail.com
Dormi
Lebanon