Privacy policy

Last updated: September 11, 2026

Dormi operates this store and website and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you agree to the practices described in this Privacy Policy.

Personal Information We Collect

When you use our website or place an order, we may collect information such as:

- Your name
- Phone number
- Delivery address
- Email address, if provided
- Order and product information
- Information you provide when contacting customer support
- Information about your use of our website, such as your device, browser, IP address, and general website activity

We only collect information that is reasonably necessary to operate our store and provide our services.

Payment Information

Dormi currently offers Cash on Delivery (COD).

When you place a COD order, we do not require you to provide your full credit or debit card details to us.

If payment information is processed through Shopify or another payment provider in the future, that information may be handled according to the privacy policies of the relevant payment provider.

How We Use Your Information

We may use your personal information to:

- Process and deliver your orders
- Contact you regarding your order
- Confirm delivery details
- Handle returns, exchanges, and refunds
- Respond to customer-service requests
- Improve our website, products, and services
- Protect our store against fraud, misuse, or security issues
- Comply with applicable legal obligations

We do not sell your personal information.

How We Share Your Information

We may share necessary information with trusted third parties when required to operate our business, including:

- Shopify and our website service providers
- Delivery and courier services
- Service providers that help us operate, maintain, or improve our website
- Authorities or other parties when required by applicable law

We only share information when reasonably necessary for these purposes.

Shopify

Our online store is powered by Shopify. Shopify may process information about your visits, orders, and use of our store in accordance with its own privacy practices.

For more information about how Shopify handles personal information, please refer to Shopify's privacy policies and privacy resources.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, understand how visitors use the website, and improve your shopping experience.

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can review the situation and take appropriate action.

Data Security

We take reasonable measures to protect the personal information we collect from unauthorized access, loss, misuse, or disclosure.

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, process orders, handle returns and customer-service requests, maintain appropriate business records, prevent fraud, and comply with applicable legal obligations.

Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the right to:

- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Ask questions about how your information is used

Some requests may be subject to applicable legal or business requirements.

To make a privacy-related request, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Dormi

Email: Emmanuelmaalouly@gmail.com

Location: Lebanon